Description
Australia's Unique Wilderness Horse Riding Centre
3.40
Rated by 5 users
- Overview 75%
- Service 75%
- Pricing 75%
Reviews
I rarely give reviews, but felt the need to write this one. I have been on a working holiday in the Blue Mountains, and having been to Megalong Valley Farm as a child, I had fond memories of the place. As an experienced rider, I had been looking forward to going for a ride in the valley, and had even packed my riding boots in my luggage specifically for the purpose.
I booked online 3 days ahead of my planned ride. I provided my credit card details and had assumed I was to receive a confirmation email or phone call. After not hearing anything for 24 hours, I called the farm. I was told that the guide had injured himself so they didn’t know if there would be any rides for the next few days. The man I spoke with was pleasant enough, but seemed disinterested. I was advised to call again in the morning at 8am to see if the guide was available for a ride.
So, I called from Sydney the next morning. In Sydney it was overcast but not raining. The woman who answered the phone had the most appalling customer service and attitude I have ever encountered. Before I could finish my greeting, where I had meant to explain that I had been instructed to call this morning to check if there were rides available, she interrupted, saying ‘Absolutley not!’ I was quite surprised, and could only say ‘Ah...ok...’ to which she replied ‘Are you serious? It’s pouring with rain here, there’s no way they’re going out in this’, again I attempted to explain, thinking I could perhaps reschedule, and was again interrupted with ‘Look, it’s torrential here, it isn’t safe’. I was able to say ‘Oh, it’s just it isn’t raining here’, she aggressively replied ‘Well where are you calling from?’, I said ‘Sydney’, and she huffily replied ‘Well, it’s raining here, so no’ and then hung up on me.
I am disgusted with this service. Not in the least bit friendly, no apology, no attempt to ask if I’d like to reschedule. I have no idea if my credit card will be charged... If people in a service role feel this is an appropriate way to treat their customers, they should find another job. I guess they don’t want or need the business. Avoid this place. I would give zero stars if I could.
Absolutely beautiful location in Megalong Valley and all the staff were so friendly and welcoming. Our guide Luke was funny, helpful and very caring when my partner was a bit nervous on the horse. Definitely recommend if you want horse riding or just to visit the cafe.
Late posting a review but what a wonderful experience. Absolutely beautiful place with lovely horses, Jan our instructor was amazing and gave us a fab history lesson on the local areas! Even got to see kangaroos with their babies. Highly recommend. Visit the tea room down the road on your way back!
Did not have a great experience here. Would not recommend. Staff are not properly trained and the horses are worn. Vintage equipment for riders. Do not recommend.
Absolutely incredible experience - we did a 1.5 hour trail ride and saw kangaroos, joeys, heaps of interesting bugs and trees, and a wombat!!!! Luke, our guide, was so friendly and knowledgable about the area - he made us feel so at ease in unfamiliar surroundings (and in unfamiliar saddles - we had never ridden in Australian saddles before!) As it was drizzling at the start, we were also given rain coats (as well as helmets) which was super helpful.
The horses were lovely too, couldn’t fault their behaviour and they were so charming with such individual personalities. Luke also knew ALL about them - their likes, dislikes, history - and the animals are clearly so well cared for. It was lovely to experience.
There were also donkeys, a lovely pig (who oinks back to you when you talk to him, and loved a scratch!), a cockerel, and gorgeous farm dogs.
Absolutely wonderful place. A complete gem, filled with wonderful people and animals, and surrounded by incredible views (even in the rain). I couldn’t recommend it more highly.
