4.00
Rated by 5 users
- Overview 78%
- Service 78%
- Pricing 78%
Reviews
Great place to learn to ski or snowboard. More experienced riders may get board. Skiing is best here with a large group.
It's been ages since I've been here. This was my first time hitting up the tubing run. It was a lot of fun. Had to swap out tubes because my first one wasn't getting enough speed or distance. But after that, totally worth it. Will definitely be going back next season.
Tubing is great for all ages. And inexpensive!
Horrible customer service and no common sense approach to WI Learn to Ski deal. The point is to get younger kids into the sport as both Skiing and Snowboarding are seeing a decline in participation with the younger generations. Was excited to take my children and check out a new ski hill, as they are close to my home, but will never recommend them to anyone based on my experience with their office manager today. Go to Granite Peak or anywhere else, no need to give these people your money. Nordic Mountain just doesn't get it and does not care about getting kids into the sport. Just a greedy resort, apparently ran by people with no business sense.
Edit to response from Nordic:
1. My issue has nothing to do with you being sold out on Sunday. I would have came another day midweek. It has to do with your poor customer service and short sightedness.
2. My issue with the Learn to Ski deal from your resort, is the fact you won't allow those 7 and under to get the same cost, even though they are excluded from the lesson portion. Makes zero sense to not offer that same deal/cost, when removing the lesson, and allow parents to pay the extra $65 you'd normally charge for a one on one lesson. You'd still get the $29 for lift/rental and an additional $65 for the lesson. You'd rather charge them extra, which is the exact opposite of what other resorts with common sense and business acumen do.
3. Granite Peak chose not to offer the deal, you are correct. I had no intentions on taking my kids there this week, but after the poor customer service I received from your mgmt., I called them and had a much better experience. They were polite, which your office manager was not, and even without them not offering the WI Learn to Ski deal, they still come out a better value for my family of 10 that will be going this week.
4. Your greed in wanting to charge more for our children 5 and under because of your decision to not allow them into the lesson portion no matter the availability, cost your business 100's of dollars and potential repeat customers. Nothing about that decision to charge kids that are excluded from the lesson portion due to age, says to me that you're interested in promoting the sport to the youth. It screams "GIVE US YOUR MONEY"
Response:
You're misinformed that the office manager conveyed that the cost would be $20 + $65. She quoted $100+ for the kids under 5 rental/lift ticket/lesson. That was the entire reason for our disappointment and decision to look elsewhere. Thank you for the replies and allowing me to understand the miscommunication.
Super-friendly staff! Great prices! Good food!
My family and I just spent the day at Nordic Mountain and had a blast!
The staff at the rental counter went out of their way to help us and were super-patient helping us gear up our less than cooperative 2-year-old.
We plan on going back many times.
If you're thinking of bringing your family skiing, this is the place to go!
