4.20
Rated by 5 users
- Overview 80%
- Service 80%
- Pricing 80%
Reviews
I completed my first order from The Line Up and customer service was wonderful! My order arrived on time, was true to size and well made! Thank you for making this such an easy and enjoyable process! I can't wait to see the costume on stage!
A great company to work with, their customer service is amazing!! Andrea is always there to offer support and help for even the smallest questions. They have followed up to make sure everything is correct and the quality of the garments are perfect, including being able to customize the uniforms to fit our bigger girls. We are a Mardi Gras Dance Team, so we put our uniforms through a lot. We march on average 30 miles a season in all weather conditions.
Disappointing experience. Despite ordering per the linked size chart for the item and following all notes, my item arrived way too large and the lettering was not centered/scaled. I sent photos showing how I measured and how the item turned out. The response was the item ordered “…is a looser fitting jacket. I would have suggested a Medium if you called or chatted (not sure if you did or not). Or if you like your jackets fitted, you could have maybe ordered a Small.”
If I had measured wrong or interrupted the size chart or notes incorrectly, I would have owned the mistake. The linked size chart and notes don’t appear to be correct for the item I ordered. I don’t feel they were able to give me a certain correct size to have ordered even after the fact. I’m left with an unusable item.
I cannot speak highly enough of this company. Great customer service from beginning to end, and a wide selection of gorgeous costumes. We will be coming back for all of our future costume needs!
Brooke was very impressive to work with, and I am so pleased with how our uniform tops turned out! She took the time to answer all of my questions, sent me a proof of the design in a timely manner, and even sent an additional proof before creating the garment to ensure it was what I wanted. I can't wait to order through The Line Up again!
