2.00
Rated by 5 users
- Overview 61%
- Service 61%
- Pricing 61%
Reviews
Don't come here. Horrible maintenance service & irresponsible Front desk.
I have reported toilet water is overflowing issue. They did not fixed it 2 days and I have to wait 3 more days as They do not have plumber in their community. Now i have to stay on hotel for these days.
I would never come back here or recommend.
There is no way to give Zero stars
The lack of communication should be fixed now that we actually have a point of contact with the office. They also fixed the trash valet program. Another issue is now they are projecting to increase our rent in a few months when we renew are lease. With Austin starting to take steps back on opening fully and these crazy times in general I have a little bit of a problem with that. Especially when similar units are available for lease in the same complex at a lower rate.
Update:
they worked with us on the rent and didn't raise the original rent price. Thank you
Update 7/21/2020
The front office and maintenance communication to the resident is terrible and inconsistent don't rely on them
PLEASE READ!
I would like to point out that I am not one to write reviews, let alone write a negative review, but I thought this one was necessary to those who is looking into this apartment.
For the past month or so, I have been suffering from some health issues due to the mold that was apparently growing in my apartment. I had called this issue in, but it was not taken care of at first. Finally, just recently, I requested for maintenance to mitigate the issue as I have seen myself in doctors offices more times than I have in my life plus an emergency visit just a couple weeks ago due to a respiratory issue. The maintenance team placed dehumidifiers but only caused the mold to circulate more, hence, my health depleting even more.
I finally set up a meeting with the manager who seemed to have understood the issue, stating that she understood my concern and Northland (the corporation that owned the apartment complexes) prioritized residents' health and needs even if it was a business entity. The manager agreed to move me to the top floor of the complex, informing me that I would have a lower rate by moving, so it was a benefit. Everything was arranged until today-- our meeting just happened two days ago.
I had sent her an email asking if the corporation could provide assistance with the move to the third floor. She responded by saying that using their workers would be a liability issue, which I understood, but this wasn't what I was asking. I emailed her back and asked if they could provide a moving company to move my belongings for it wasn't my choice to move to another apartment. The manager stated that they could credit back the money used to pay the moving company, which was great to hear. Then this happened...
She emails back stating that the new rate of $950 would be contingent upon my lease expiring on September 20, 2020. Mind you that my lease is up on March 1, 2020 originally. It was not disclosed that I would have to renew my contract. After all, it was not my choice to move in the first place, but because of the unsafe environment that was making me ill. My surgery had to be postponed because my doctor informed me that recovering in that environment would be a detriment to my health. I called the manager to clarify the contract renewal topic and she stuck to her words and informed me that this was the case, even though again, moving was not my choice. They could not make an exception for whatever reason.
I ended my lease and now looking for an apartment complex that will be better suited for me, one with dignity, respect, ethics, and humanity. Please, if you are thinking of an apartment to live in, even for a short span of time, do not and I repeat, DO NOT choose Monterey Ranch Apartments. You will certainly regret your choice as I have.
UPDATE!** 4/12/18
Dianne suggested I come in to sign a "release" which offered me $490 to release Northland Properties of liability of the entire issue and keep quiet in regards to it. My deductible alone was $500 and loan balance is over $5,000. I am appalled and disappointed to say the least.
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UPDATE!** 4/10/2018
The apartment complex tried to pin it on their own landscaping company and when that fell through (landscaping company says the property owners are responsible for maintaining the retention pond and drain that clogged) Dianne “checked” with her insurance and apparently they do not cover vehicles.. so who is liable for this?? NOT ME! It has been 4 months since this nightmare began and although I have been checking in frequently (they have NOT had daily contact with me), this has not been resolved. I am OUT my $500 deductible as well as the remainder of my loan. Ridiculous!
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12/16 Neighbor downstairs witnessed maintenance workers that were maintaining the lawn blow leaves down into the drain. That evening my car was flooded (and subsequently TOTALED) along with the few other vehicles. Below is the picture of the initial incident. A Northland property maintenance worker was present and taking pictures.
12/18 I called Dianne and was told that she was not aware of this at all. I sent her pictures of the incident, recommended action be taken and put her in contact with the neighbor, and also sent pictures of the build up of leaves in the drain . I received an email back and was told “I will file an incident report”.
12/19 as I came outside for work, I noticed that AGAIN the parking lot was flooded and even more vehicles were affected. No one came out to place warning signs, block off the area, and or clean out the drain. No emails were sent, and still have not been sent, regarding this and residents continue to park in these areas that are unmarked and potentially dangerous.
The apartment is claiming no responsibility and I am at a loss of my brand new vehicle.
Been living here for a year now and it's great!
