5.00
Rated by 5 users
- Overview 100%
- Service 100%
- Pricing 100%
Reviews
All Staff very professional and courteous. Ben Mair, Reservations’ Manager, was very kind and understanding when we had to defer booking of 5 rooms due to fires, and then defer in part again for virus issue. All turned out ok. Had a really enjoyable stay. Awesome breakfasts! Thanks Ben and Staff. Will return.
This feels like a 5 star hotel than a 4 star especially with the fantastic concierge service. We received complimentary fruits and cheese platter on arrival and a duck soft toy for the little one. There are sooo many activities for kids and adult in the resort itself that we were never bored despite the wet weather. My 18months old loves the massive aquarium, the ponies, ducks swimming in the pond, and the kids club. Buffet breakfast is great, especially like the self-juice section. We will definitely be back soon.
I recently spent a couple days at the Fairmont, using their conference spaces to deliver some training. I also stayed a couple nights and the whole experience was wonderful :) When i arrived for day 1 of training I was greeted with an offer of hot water and lemon - why you ask?
The team remembered that this is what I had last time I was here (thank you Elena!). I checked the room set up and the AV team had gone above and beyond to make sure I had everything I needed - there was even a phone charger which I've never been given before - talk about thinking ahead! It was also super easy for me to make contact with the team for anything i needed in the morning or throughout the day (mobile number on hand), which gave me comfort that that I was in good hands. Finally the food for our conference was an adventure in itself, a taste-sensation! There was always plenty to eat and a great selection of dishes for us to try. Big thank you to everyone involved in bringing this all together - your efforts were super appreciated :) PS the location is absolutely STUNNING! Another world out here and definitely worth considering!
Wow this hotel defiantly has it all. Such an amazing place with so much to do. Everything was spot on here. Such a warm welcome from Adam and the other man at the concierge which made such a great first impression here. We had dinner at the embers restaurant on site and the food was amazing and the great hospitality received here from Sandeep and other staff. The facilities at this resort are endless with nice extra touches like dressing gowns, slippers, room service and stocked mini bar fridge. Rooms were clean, spacious and the bed was so comfortable. Buffet breakfast is really good with lots of options. Excellent facilities, views, dining, rooms and service. Nothing to fault here and we look forward to returning in future.
Thank you to all the friendly staff, with special thanks to the Chief of Concierge Adam. Adam truly loves what he does and went above and beyond to bring joy to our holiday. The vibes at this resort breath family getaway with so much for both adults and kids to enjoy. The food is also amazing. The dishes and deserts at Embers are exceptional. We can't wait to return
